WHAT ARE CHATBOTS?
A chatbot, at its most basic, is a program that simulates human conversation and processes it. It allows humans to interact digitally with devices like they would with a person. Chatbots are as simple as simple programs that respond to a single line of text. Or as complex as digital assistants that evolve and learn as they process and gather information.
You have likely interacted with chatbots, whether or not you realize it. You might be looking for a product at your computer and see a window asking you if you need assistance. You might be on your way to a concert, and your smartphone allows you to ask for a ride by chat. You might also have used voice commands to place an order for coffee at your local cafe. A response was sent telling you when it would be available and how much it would cost. These are just a few examples of situations where you might encounter a chatbot.
CHATBOTS ARE A GREAT ASSET TO CUSTOMERS AND BUSINESSES.
Chatbots increase operational efficiency and reduce costs for businesses. They also offer convenience and additional services to employees and customers. Chatbots allow companies to quickly resolve customer issues and queries while decreasing the need for human interaction.
Chatbots allow businesses to scale, personalize and be proactive simultaneously, which is a significant differentiator. A company that relies solely on humans can only serve a small number of people at a time. Human-powered businesses must stick to standardized models to be cost-effective. They also have limited proactive and personal outreach capabilities.
On the other hand, Chatbots allows businesses to interact with unlimited numbers of customers in a personal manner and can be scaled according to business needs and demand. Chatbots enable companies to provide proactive, human-like service to millions of customers simultaneously.
According to consumer research, messaging apps are becoming more popular for certain transactions. Chatbots, which are delivered via messaging platforms, offer a level and convenience that is far beyond what humans can offer. Chatbots can save you on average four minutes per inquiry when compared to traditional phone lines. Customers also benefit from the same capabilities that enable businesses to reduce costs and increase efficiency. It's a win-win situation.
BOT ADVANTAGES FOR WEBSITE OWNERS
The internet's most famous AI social media bot platform and chatbot website platform will help you grow your Business quickly. Chatbots are the best way to increase sales, leads, and bookings.
Increase your leads, bookings, and sales.
Bot users are more likely to convert if they interact with the bot. Every form outperforms. Our charming chatbots can provide critical information such as name, email, telephone number, and more.
24 Hours a Day, Respond to Your Visitors
Even if your sales team is not available, you can still get leads, bookings, and sales. There is no need for human intervention. Your bot will be happy to work all 24 hours per day and all year round.
WHY CHATBOTS ARE VITAL FOR THE SUCCESS OF A COMPANY
Increase ROI by up to 800%
Several case studies have shown that bots can dramatically increase ROI. Some cases have shown an 800% increase in ROI. Bots are a frictionless way to present users with recommendations that can intelligently introduce customers and prospects to new products or services from your company. Because bots are available 24/7 and can respond quickly, they can increase sales. Customers don't like waiting, and long wait times can lead to lost sales. Chatbots, according to business leaders, has averaged 67% more sales.
Attracting new customers
One of the most used apps is Kik and Facebook Messenger. Companies can reach new customers by being active on these platforms. According to a survey conducted by Telus International, 38 percent of millennials provide feedback via social media at least once per week. The number of input received has increased over the past 12 months, it was found. Chatbots are a great way to reach new customers, as Facebook boasts more than 300K chatbots.
Understanding your customers better
Customers rarely speak to your Business. Chatbots can provide detailed and actionable data to your company about your customers' most pressing issues, which will help you improve your products and services. Chatbots can increase the number of customers who provide data. This will make it more likely that you sell. Chatbots can be an excellent tool for companies to understand customer expectations. Based on the chatbot-customer interaction data, it is possible to plan customer-specific goals. Chatbots allow the organization to give feedback and can plan improvements by drawing inferences from data.
ConvertoBot: What Can It Do for You
ConvertoBot uses automated chat to interact with visitors who land on your page (website, Facebook(TM), Business). It uses artificial intelligence to convert them into qualified leads or customers.
When evaluating the effectiveness of chatbots in converting customers, there are three key data points that you should track. These data points include:
1. Chatbot Triggers
How many times have site visitors encountered the chatbot? This can be compared to impressions for ads. Triggers and impressions are the same as views.
2. Bot conversations
Count of times website visitors have initiated a conversation with the chatbot. This is not fluff. A conversation is recorded after the first interaction of the bot.
3. Converted leads
Count of people who became leads from the discussion. This refers to people who provided their information or took another action. Chatbots use different criteria to determine what constitutes a lead. A conversion occurs when the user provides their name, email address, and phone number.
These three metrics can be used to get a clear picture of the chatbot's performance. This is a mini funnel where triggers can lead to conversations and then on to conversions. This makes it easier to analyze chatbot performance and identify any problems.